SHIPPING

FREE SHIPPING APPLIES TO UK ONLY! Shipping for all other countries is calculated by weight.

Orders are sent out within 5 WORKING DAYS of the order being received, but please allow up to 28 days for them to arrive, especially if you are outside of Europe.

Pre-Orders ship on or after the release date stated on the order page. If you add other items along with your pre-order title, they will ALL ship together on or after the release date. For the latest up-to-date shipping news, please follow us on Facebook, or sign up to our newsletter (at the bottom of this page).

If you have a problem with an order, please contact us directly [info] at [coldspring] dot [co] dot [uk]. We're always happy to help and to answer any queries.

All items are in new and un-played - we do not deal in second hand products.
 

ONLINE PAYMENTS

All check-out prices include postage & packaging. We provide a full, 100% secure credit card system, accepting all major credit / debit cards worldwide. Our webstore is also PayPal integrated.

Our PayPal address is:  [info] at [coldspring] dot [co] dot [uk]

We do not add extra cost onto payments for PayPal fees.
 

NON-INTERNET PAYMENTS

Please make all payments payable to 'COLD SPRING'

Cold Spring
Unit 4B, Canal Foundry
Albion Rd, New Mills
Derbyshire
SK22 3EZ
England, UK

We accept cheques or Postal Orders (GBP Sterling only!)

We don't recommend you send cash, but if you must, send it registered or recorded delivery.

If you wish to wire transfer funds into our account, or transfer money directly into our bank account, please email us  [info] at [coldspring] dot [co] dot [uk].  You must contact us BEFORE transferring any funds.

RETURNS

We are happy to accept returns within reason:

FAULTY / DAMAGED / INCORRECT ITEMS? 

Unfortunately these things can happen... if you are not completely satisfied with your purchase, we're sorry to hear that! 

• Please email  [info] at [coldspring] dot [co] dot [uk] to arrange returning the item
• Return the item to us in its original, unused condition within 28 days of receipt.
• Returned items should be unused & unworn (if applicable)
• Return items in their original packaging, including your order number and date via ECONOMY mail only! If you choose a more expensive mailing option, we are unable to refund this
• We will issue a full refund on receipt and inspection

CHANGED YOUR MIND / MADE A MISTAKE? 

We do not sell used items, and therefore we cannot accept returns on used items, so please think carefully before you purchase!

Used items will NOT be accepted for return unless faulty (see above). If you want to find out more about products BEFORE you order (for instance T-SHIRT SIZES), we are very happy to answer your questions. Otherwise:

• Please email  [info] at [coldspring] dot [co] dot [uk] to arrange returning / exchanging the unused & unworn item
• Return the item to us in its original condition within 28 days of receipt.
• Return items in their original packaging, including your order number and date
• The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty (see above). 
• We will issue a refund on receipt and inspection, excluding our original shipping cost
• Please allow 7 working days from the day we receive your return for a refund to be processed
• Pre-agreed exchanges will be shipped within 5 working days after inspection of the returned item

REGISTERED MAIL AND 'AT RISK' COUNTRIES

We offer 2 types of service to our customers who wish to have their mail tracked:

SPECIAL ITEMS

This is our permanent clearance section. All CDs in this section are new and unused. When they're gone, they're gone! No reservations. No alternatives. No returns (unless damaged). No further discounts (so don't ask). Only available through the Cold Spring website. Click on 'Specials' at the bottom of the screen to view all Meltdown items.
 

AND FINALLY...

If there are any titles you know are available, but cannot see listed here, please let us know as we can probably get our hands on it! Please email and ask:  [info] at [coldspring] dot [co] dot [uk]

We also occasionally re-stock sold out titles, so if you missed your chance last time, try us again! You can find our latest re-stock titles at the bottom of our bi-weekly newsletter.

When placing an order with us it would be appreciated if you can list any alternatives. A lot of titles (from smaller labels especially and items in the specials section) are very limited and sometimes we can only obtain small quantities of limited editions.

All titles are in stock (unless stated otherwise / or a pre-order item). If there are any titles that you simply must have, but are worried about them being sold out - if you call or email and reserve the title, we will hold the record(s) for 7 days awaiting payment.

Lastly, please note that we only stock dark ambient / noise / experimental / death industrial / neoclassical / neofolk etc of the finest quality - we don't just stock any title that is out there, and we turn down a lot of titles we get offered. We feel the titles we stock are the best examples of this music available on the planet today.